Video Examples for Navigating Difficult Conversations

Video Examples for Navigating Difficult Conversations – Mohana Karlekar

Navigating difficult conversations with patients can be daunting especially if you have never seen someone do one well before.  Conversations should follow a logical and sequential approach. much like any procedure we perform in medicine.  Like all procedures, practice makes us better


Scan the QR Code To View Video Examples Or Search The Learning Exchange “Navigating Difficult Conversations With Patients”

QR Code


Good communicators have both formulated their message and identified which communication strategy to use before they initiate a conversation

Here are some suggestions for “Navigating Difficult Conversations”

  • Step 1. Determine your message-keep it simple and short
  • Step 2. Identify what type of news you are communicating: breaking bad news, assessing understanding of information, communicating prognosis or navigating goals of care
  • Step 3. Pick the video that best suits your purpose